Never miss a customer.
ChatFrom is an AI chatbot for small teams, built from your own documents and website and put on your site with one script tag.
It answers from your documents and website with the source, and asks your customers for what it needs. It finds their Shopify orders, asks your store for returns, books calls, creates records through your own backend, and hands over to a person when it should.
Any kind of chatbot. An assistant for your customers, available 24/7.
Answers from your help centre and docs with the source, and books a call back when someone wants to talk. See how it's built →
Build, shape, deploy, improve.
Drop PDFs, Markdown or text
or crawl a website or sitemap
KNOWLEDGE USED
3.4 MB of 10 MB
One chatbot, everywhere your customers are.
Build it once. It answers with the same knowledge, tools and workflows in each place, and every conversation lands in the same log.
- Your websiteA chat bubble on any page, added with one script tag.
- Inside your productIn your signed-in app, knowing the user and acting for them.
- Share linkA full-page chat to send by email or post anywhere.
- WhatsAppYour business number answers customers, day and night.
- TelegramA bot people message, in a private chat or a group.
- SlackAn app in your workspace, in messages and threads.
- DiscordA bot in your community's server, and in direct messages.
- EmailForward your support address, and it answers in the same thread.
- CrispAnswers in the chatbox you already have, and hands over to your team.
Setting up a chat app? Read the guide →Missing a channel you use? Tell us →
Works with the tools your business runs on.
Connect a service once, and the chatbot and its workflows use it: it checks an order, changes a subscription or adds a row, and only ever for the customer it is talking to.
- Your APIYour own endpoints as actions, with their keys kept on our server.
- Your tool serverThe tools your MCP server offers, acting for the signed-in user.
- ShopifyOrder status with the tracking link, and returns your store approves.
- StripeShow, cancel or resume a subscription, once the customer proves their email.
- Google SheetsA new row in your own sheet for every lead, booking or request.
- Cal.comYour free times offered in the chat, and the appointment booked in your calendar.
- CalendlyYour free times offered in the chat, and the meeting booked in your calendar.
- SOONHubSpotA new contact for every lead the chatbot takes.
Connecting a service? Read the guide →Missing a service you use? Tell us →
Your chatbot, inside your own app.
Native SDKs for iOS and Android are on the way: the chatbot you built, in a chat screen that looks like the rest of your app, with every conversation in the same log.
- SOONiOS SDKiPhone and iPadA native chat screen for your iOS app, with the same knowledge, tools and workflows as on your website.
- SOONAndroid SDKPhones and tabletsA native chat screen for your Android app, with the same knowledge, tools and workflows as on your website.
Want it in your app first? Tell us →
A visual editor for your customer flows, with a path for every scenario
Draw how each kind of conversation should go, such as a refund, an order question or a booking. Drag steps onto the canvas and connect them: search the knowledge, ask the visitor, call your API or look up a Shopify order, hand over to a person. A condition sends each scenario down its own path.
What your visitors never see, and what your team always does.
Built in from the first agent, on the Free plan too. Nothing to switch on.
Your data stays yours
Each agent's knowledge is kept apart and answers only that agent; delete it any time.
Signed-in users stay private
The user's token goes only to your own server, never to other tools or logs.
Allowed domains
The widget runs only on sites you list.
Answers checked
Phone numbers, choices and links are validated before your tools see them.
Limits built in
Rate limits per visitor and per address; a monthly allowance of answer credits.
No errors shown to visitors
Failures become a polite message; the reason goes to you.
Start free, stay free while you try it.
Free
$0
- Unlimited agents
- 50 answer credits a monthRoughly how many answers 50 credits giveGemini 2.5 Flash~50GPT-5 mini~37Claude Haiku 4.5~36GPT-5~8Claude Sonnet 4.5~4A first answer and a follow-up, averaged, at default settings. Long conversations use more per answer.
- 10 MB of knowledge
- Conversations kept 14 days
- All features
- No card
Pro
$29 / month
- Unlimited agents
- 140× the credits, 50× the knowledge
- 7,000 answer credits a monthRoughly how many answers 7,000 credits giveGemini 2.5 Flash~7,000GPT-5 mini~5,200Claude Haiku 4.5~5,100GPT-5~1,200Claude Sonnet 4.5~610A first answer and a follow-up, averaged, at default settings. Long conversations use more per answer.
- 500 MB of knowledge
- Longer messages and answers
- Higher rate limits
Business
$49 / month
- Unlimited agents
- 400× the credits, 100× the knowledge
- 20,000 answer credits a monthRoughly how many answers 20,000 credits giveGemini 2.5 Flash~20,000GPT-5 mini~14,800Claude Haiku 4.5~14,500GPT-5~3,400Claude Sonnet 4.5~1,700A first answer and a follow-up, averaged, at default settings. Long conversations use more per answer.
- 1,000 MB of knowledge
- Files up to 50 MB
- 2× Pro's rate limits
Enterprise
No monthly planCustom
For larger companies that want ChatFrom built into their own workflows and systems. Instead of a monthly subscription, we agree the terms with you, based on how you use it.
- Pricing agreed with you, not a monthly subscription
- Credits, knowledge and limits sized to your volume
- Help connecting your tools, systems and workflows
- A direct contact for setup and support
Pricing in detail
The plans compared line by line, how many answers each plan gives on each AI model, and a calculator for the plan your month of answers needs. Evaluations run on your own OpenRouter key.
The questions people ask first.
Something else? Ask us, we answer within two working days.
Updated
01What is ChatFrom?
ChatFrom is a web application for building an AI chatbot from your own documents and website. You add your knowledge, set how the agent talks and which of your tools it may use, and put it on your site with one script tag or share it as a link. It is made by DeadPixel Studio.
02What does it cost?
The Free plan gives 50 answer credits a month and 10 MB of knowledge, with no card needed, and keeps conversations for 14 days after their last message. Pro, at $29 a month, gives 7,000 credits, and Business, at $49, gives 20,000. Plans are monthly and bought from the dashboard, with no minimum term and no per-conversation fee. The pricing page shows how many answers each plan gives on each model.
03What is an answer credit?
What an answer uses from your monthly allowance: one credit is $0.001 of model cost. A first answer from a standard model, such as GPT-5 mini, uses one to three credits, and the largest model about 12. A long conversation uses two to three times as many per answer. You never pay extra: when the credits are used up, the agent pauses until the month resets.
04Which AI models does it use?
A choice of models from OpenAI, Anthropic, Google and Mistral, through OpenRouter, set per chatbot. Each one shows the credits an answer uses and roughly how many answers your plan gives a month. Evaluations run on your own OpenRouter key.
05Where do my documents go, and who can see them?
Your documents are indexed for your agent only. Each agent's knowledge is kept apart and answers only that agent, and you can delete a source, or the whole agent with everything it knows, at any time. The engine that produces the answers is open source.
06How do I put the chatbot on my website?
Paste one script tag from the Deploy page; the widget runs only on the domains you allow. There is also a share link that opens the chatbot as a full page, for an email or a menu.
07Can it look up orders in my Shopify store?
Yes. Connect your store under Tools with an app you create in Shopify's Dev Dashboard. The agent finds an order once the customer gives its number and email, and tells them its status with the tracking link. It can ask your store to accept a return, which you approve in Shopify; it never refunds. Orders from the last 60 days can be looked up, or all of them once Shopify allows it.
08How long does it take to set up?
A few minutes for a first chatbot, with no call: sign up, add a document or your website's address, say how it should talk, and paste one script tag on your site. Connecting Shopify, Stripe, Google Sheets or a calendar takes a few more minutes each, with a guide for every one in the docs.
09Who is ChatFrom not for?
Teams that want a full help desk, with an agent inbox, tickets and service levels: ChatFrom hands a conversation to your email, Slack or ticket system rather than replacing it. It does not answer phone calls, several people cannot share one account yet, and only the engine is open source, so the whole product cannot be run on your own servers.
10How does ChatFrom compare to Intercom Fin, Chatbase or Tidio?
ChatFrom charges a flat monthly plan rather than a fee per resolution, lets you choose the AI model, acts through your own API and tool servers, and is hosted in Germany with an open-source engine. The comparison page sets them side by side with Botpress, five products in all, and says what each is best for.
11What happens when it cannot answer?
It says so, in the words you set, and can hand the conversation to a person by email, Slack or a ticket in your own system. Visitors can rate every answer and say what was wrong, and you turn a weak answer into a question-and-answer entry the agent uses next time.