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Terms of service

Last updated 9 October 2026

These terms apply between DeadPixel Studio UG (haftungsbeschränkt), Zeltinger Str. 77, 13465 Berlin ("we"), and you, the customer who uses ChatFrom. By creating an account you accept them. Terms of your own do not apply unless we agree to them in writing.

Who ChatFrom is for

ChatFrom is offered to businesses and to people acting in their trade or profession (entrepreneurs under § 14 BGB). It is not offered to consumers. By creating an account you confirm that you use ChatFrom for your business.

The service

ChatFrom lets you build chatbots that answer from your own documents and website, connect them to your tools, and put them on your website. ChatFrom is still in development: features may change, be added or be removed, and we give no guarantee of availability. We work to keep it running and tell you in good time about changes that take away something you rely on.

Your account

Keep your email account secure, since signing in works through a link sent to it. You are responsible for what is done with your account. Tell us at once if you think someone else has access to it.

Your content and your chatbots

  • Your content stays yours. You keep all rights to the documents, websites and other material you add. You give us only the right to store and process it as needed to run your chatbots.
  • You need the right to use it. Only add material you are allowed to use for this purpose, and nothing that infringes the rights of others.
  • Your chatbot is yours to run. You decide what it knows, what it may do and where it appears, and you are responsible for how you use it towards your visitors.
  • Your visitors' data. For the chats on your website, you are the controller and we process the data on your behalf, under our data processing agreement, which is part of these terms. Name ChatFrom in your own privacy policy and make sure you have a legal basis for the chats.
  • Consent for remembering visitors. If you turn on "Remember returning visitors", the chat keeps an id in your visitors' browsers beyond their visit. Where the law requires consent for that, as it does in the EU, you are responsible for asking for it on your site.
  • Say that it is an AI. Make sure the people who talk to your chatbot know they are talking to an AI, as the EU AI Act requires.

Answers written by AI

Your chatbot's answers are written by AI models. They can be wrong, incomplete or out of date, even when they cite your documents. They are not professional advice. Check anything important before you or your visitors rely on it, and do not let a chatbot take decisions with legal or similarly significant effects on people without a person reviewing them.

Acceptable use

Do not use ChatFrom to:

  • break the law, or to create or spread unlawful, harmful or deceptive content;
  • send spam, or collect other people's data without a legal basis;
  • attack, overload or probe ChatFrom or other systems, or get around its limits and security;
  • pass a chatbot off as a person.

We may suspend a chatbot or an account that breaks these rules, and will tell you why unless the law prevents us.

Plans and payment

The plans, their limits and their prices are shown on our pricing. When a monthly limit is reached, your chatbots answer again at the start of the next month or when you move to a larger plan. Paid plans are billed monthly in advance through Stripe, and prices are plus VAT where it applies. You can cancel at any time, effective at the end of the month you have paid for. Evaluations in the dashboard run on your own OpenRouter key and are paid to OpenRouter directly.

Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act, and where we have given a guarantee. For slight negligence we are liable only for breach of an obligation that is essential to the contract and on which you may regularly rely, and then only for the damage typical and foreseeable for this kind of contract. Otherwise our liability is excluded. For the free Hobby plan, our liability for slight negligence is excluded entirely, as far as the law allows.

Ending the contract

You can stop using ChatFrom and ask us to delete your account at any time. We can end the contract with four weeks' notice, and at once for good cause, such as a serious breach of these terms. When the contract ends, we delete your content and your chatbots within 30 days, except what the law requires us to keep.

Changes to these terms

We may change these terms for good reason, such as new features or new legal requirements. We will email you the changes at least four weeks before they take effect. If you do not object before then, the new terms apply; we will point this out in the email. If you object, either side may end the contract when the change takes effect.

Law and place of jurisdiction

These terms are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. For all disputes with merchants, legal entities under public law and special funds under public law, the place of jurisdiction is Berlin.

Contact

Questions about these terms go to rouzbeh@deadpixelstudio.io, or through the contact form. Our company details are in the imprint.