Samantha answers Acme Analytics' customers from its help centre and docs, names the page each answer came from, and books a call with the team when someone would rather talk.
Each step lights as the agent runs it.
The same three parts make every chatbot, set up in the dashboard without code: knowledge you add, tools you switch on or connect, and a workflow you draw.
Every answer names the page it came from, so the customer can check it. A question the knowledge does not cover gets your own fallback message, not a guess.
Both are built in: switch them on under Tools.
list_callback_slotsrequest_callbackhand_off_to_humanEach visitor message runs these steps: a condition reads what they want, and each answer has its own path. A question none of them takes is answered from the knowledge.