Hub answers Northwind's staff from the HR handbook and the HR system, and when something needs a person to decide, it opens a ticket for HR instead of guessing.
Each step lights as the agent runs it.
The same three parts make every chatbot, set up in the dashboard without code: knowledge you add, tools you switch on or connect, and a workflow you draw.
Policies and how-tos come from these. Each agent's knowledge is its own, so the HR handbook never reaches your customers' chatbot.
Put it in your intranet with one script tag, or in Slack, where your team already asks.
get_leave_balancecreate_ticketEach visitor message runs these steps: a condition reads what they want, and each answer has its own path. A question none of them takes is answered from the knowledge.