Ava handles Trailhead Pro's billing in the chat: which plan a customer is on, a cancellation at the end of the period, a change of heart, and a link to update their card, each only after the customer proves their email with a code.
Each step lights as the agent runs it.
The same three parts make every chatbot, set up in the dashboard without code: knowledge you add, tools you switch on or connect, and a workflow you draw.
Plans, prices and what happens when a plan ends are answered from these, with the source.
Nothing about an account is shown or changed until the code is checked, and only for the address that proved it.
stripe_send_codestripe_verify_codestripe_subscriptionsstripe_cancel_subscriptionstripe_resume_subscriptionstripe_billing_linkEach visitor message runs these steps: a condition reads what they want, and each answer has its own path. A question none of them takes is answered from the knowledge.