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The company behind ChatFrom, contact and terms

Updated

DeadPixel Studio, the company behind ChatFrom: how to reach the founder, the company's details, the terms in short, and where the other pages are.

Who makes ChatFrom?

ChatFrom is made by DeadPixel Studio UG (haftungsbeschränkt), a small studio in Berlin, Germany, run by its founder and managing director, Rouzbeh Abadi. Rouzbeh is a software engineer who writes the code, the docs and the website himself, with help from contractors on design and content. There is no account manager: questions about the product, a bug or an invoice all reach the founder.

The studio built ChatFrom while making another product, Lighthouse, which needed a support chatbot able to look at a customer's own account. Nothing on the market both answered from its documents and acted through its API, so it built the engine first, put a product around it, and now runs its own support on it.

How do I contact ChatFrom?

  • Contact form: chatfrom.io/contact
  • Email: rouzbeh@deadpixelstudio.io
  • X: @chatfrom_io, and the founder at @JustRouzbeh

Every message is read by the founder and answered within two working days, usually sooner, in English or German.

Company details

  • Company: DeadPixel Studio UG (haftungsbeschränkt)
  • Address: Zeltinger Str. 77, 13465 Berlin, Germany
  • Managing director: Rouzbeh Abadi
  • Register: Amtsgericht Charlottenburg, HRB 279669 B
  • VAT ID: DE459996624
  • Founded: 2025
  • Website: chatfrom.io, and the studio at deadpixelstudio.io

The imprint is at chatfrom.io/imprint.

What do ChatFrom's terms say, in short?

The full terms are at chatfrom.io/tos.

  • Who it is for: businesses and people acting in their trade or profession, not consumers.
  • Your content stays yours: you keep all rights to what you add; ChatFrom only stores and processes it to run your chatbots. Only add material you are allowed to use.
  • Your visitors' data: for chats on your website you are the controller, ChatFrom processes data on your behalf under the DPA, which is part of the terms. Name ChatFrom in your own privacy policy.
  • AI answers: answers are written by AI models and can be wrong, incomplete or out of date. They are not professional advice.
  • Acceptable use: no unlawful, harmful or deceptive content, no spam, no attacks on ChatFrom or other systems, and no passing a chatbot off as a person.
  • Plans and payment: billed monthly in advance through Stripe, plus VAT where it applies; cancel any time, effective at the end of the paid month. When a monthly limit is reached, chatbots answer again at the start of the next month or after an upgrade.
  • Ending: you can stop and ask for your account to be deleted at any time; content is deleted within 30 days of the contract ending, except what the law requires to be kept.
  • Law: German law; place of jurisdiction Berlin for disputes with merchants.

Where are the docs, the changelog and the other pages?