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ChatFrom compared with Intercom Fin, Chatbase, Tidio and Botpress

Updated

ChatFrom compared with Intercom Fin, Chatbase, Tidio and Botpress on price, AI models, channels, hosting and open source.

These comparisons come from each vendor's own pricing pages and documentation, read in October 2026. Prices and features change, so check the vendor's page before deciding. The full comparison is at chatfrom.io/compare.

How do they charge?

  • ChatFrom: a monthly plan of answer credits. Free $0, Pro $29, Business $49. No fee per conversation or resolution.
  • Intercom Fin: per seat (from $29 a month on annual billing), plus $0.99 for every outcome Fin reaches.
  • Chatbase: a monthly plan of message credits, from $40 a month for 700 credits.
  • Tidio: per human conversation, with its Lyro AI agent as an add-on priced by AI conversation.
  • Botpress: per conversation, from $150 a month on annual billing for 250 conversations.

ChatFrom vs Intercom Fin

Fin is the AI agent of Intercom's help desk. It suits a team that wants the AI agent and a full help desk inbox in one place, and it answers on more channels, voice and SMS among them. Fin charges $0.99 per outcome on top of seats, so the bill grows with every conversation it settles; it has no free plan, only a 14-day trial; you cannot choose its AI model; and EU hosting is only for new Advanced and Expert workspaces or on contract.

Choose ChatFrom for a flat price that does not grow with each resolved conversation, your own choice of model, booking and Stripe built in, and hosting in Germany on every plan. A thousand Fin outcomes cost $990 a month before seats; ChatFrom Pro is $29 for about 7,000 answers on the default model.

ChatFrom vs Chatbase

Chatbase is the closest in shape: an agent trained on your content, priced in monthly message credits, with a choice of models and actions for Shopify, Stripe and calendars. It has channels ChatFrom lacks (Messenger, Instagram, phone) and a help desk from its $150 Standard plan. Its entry plan is $40 for 700 message credits, and data is processed in the US.

Choose ChatFrom for more answers for the money (Pro is $29 for 7,000 credits), Telegram, Discord or Crisp, a workflow canvas, hosting in the EU, or an open-source engine. Choose Chatbase if you need Messenger, Instagram or phone calls, a help desk in the same product, or the newest AI models on day one.

ChatFrom vs Tidio

Tidio is live chat and a help desk for small businesses and shops, with its Lyro AI agent as an add-on priced per AI conversation. It suits a team that wants people and the AI answering from one live-chat inbox. Tidio processes data mainly within the EEA.

Choose ChatFrom when the AI does most of the answering, you want to choose its model, and you want Stripe, booking in the chat, Slack, Telegram or Discord.

ChatFrom vs Botpress

Botpress is a builder's platform: a visual studio for complex custom agents, with many channels and integrations, priced per conversation, from $150 a month on annual billing. It suits a team building complex custom agents that needs channels such as Microsoft Teams.

Choose ChatFrom for a chatbot working in minutes from $29 a month, Shopify order lookup built in, and EU hosting by default.

Where ChatFrom is strong

  • A flat monthly price from $29, with no fee per conversation or outcome.
  • Six models from OpenAI, Anthropic, Google and Mistral, chosen per chatbot.
  • Shopify, Stripe, Google Sheets, Cal.com and Calendly built in, plus your own API and MCP servers.
  • Hosted in Frankfurt on every plan, with an open-source engine.

Where ChatFrom falls short

  • No help desk inbox of its own: it hands over to your email, Slack, Crisp or ticket system.
  • No Messenger, Instagram, SMS or phone calls.
  • Several people cannot share one account yet.
  • The "Powered by ChatFrom" line cannot be removed.
  • A young product from a small studio.

Which AI chatbot is cheapest for a small team?

ChatFrom, Chatbase, Tidio and Botpress all have a free plan; Intercom Fin has a 14-day trial. Among paid plans, ChatFrom Pro is $29 a month for 7,000 answer credits and Chatbase Hobby is $40 for 700 message credits. Tidio Starter is $24.17 a month billed annually, with Lyro from $32.50 a month on top. Fin adds $0.99 for every outcome to its seat price.

Which ones let me choose the AI model?

ChatFrom, Chatbase and Botpress. Intercom Fin runs on its own models, and Tidio's Lyro on models Tidio chooses.

Which ones are hosted in the EU?

ChatFrom runs in Frankfurt on every plan, while the AI model writing each answer runs at its maker, mostly in the US. Tidio processes data mainly within the EEA. Intercom Fin offers Dublin for new Advanced and Expert workspaces or on contract. Chatbase and Botpress keep data in the US by default.

Are any of them open source?

ChatFrom's engine is open source under Apache 2.0. Botpress publishes its SDK and integrations under MIT, though its self-hosted version is retired. Fin, Chatbase and Tidio are closed.