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What ChatFrom is

Updated

What ChatFrom is, what its chatbots are used for, who it is for and who it is not for, and how it works, in six steps.

What is ChatFrom?

ChatFrom is a web application for building an AI chatbot from your own documents and website. You add your knowledge, set how the chatbot talks and which of your tools it may use, and put it on your website with one script tag, share it as a link, or connect it to chat apps. It is made by DeadPixel Studio, a small studio in Berlin, Germany.

A ChatFrom chatbot answers from what you give it, not from guesses. It can also act: look up an order, book a meeting, change a subscription, save a lead, or hand the conversation to a person.

What can a ChatFrom chatbot be used for?

ChatFrom is not only for customer support. People use it for:

  • Customer support: answering questions from a help centre, policies and docs, and booking a call back when someone wants to talk to a person.
  • Orders and returns: finding a customer's Shopify order by its number and email, giving the tracking link, and asking the store for a return.
  • Subscriptions: showing, cancelling or resuming a customer's Stripe subscription, once they prove their email with a code.
  • Bookings: saying when you are free, offering times that fit, and booking the one the visitor picks in Cal.com or Calendly.
  • Leads and quotes: answering a prospect from your pricing page, taking their details, and adding a row to your Google Sheet for sales.
  • In-app assistant: inside your own signed-in product, it knows the user and acts for them through your own API.
  • Internal assistant: answering your own team from the handbook and your HR system, and opening a ticket when a person has to decide.

Who is ChatFrom for?

  • Small teams, roughly 1 to 20 people, who answer customers themselves and have no support department.
  • Agencies and studios building a chatbot for a client from the client's own documents.
  • Online shops that answer the same questions about delivery, returns and orders every day.
  • Product teams that want an assistant inside their signed-in app, acting for the user through their own API.
  • Developers who want to read the code of the engine behind the answers rather than trust a black box.

ChatFrom is offered to businesses and people acting in their trade or profession, not to consumers.

Who is ChatFrom not for?

  • Teams that want a full help desk with an agent inbox, tickets and service levels. ChatFrom hands a conversation to your email, Slack, Crisp or ticket system instead of replacing it.
  • Anyone who needs the chatbot to answer phone calls or SMS. ChatFrom has no phone or SMS channel.
  • Teams that need Facebook Messenger or Instagram. ChatFrom does not answer there.
  • Teams where several people must share one account. Several people cannot share one ChatFrom account yet.
  • Anyone who wants to run the whole product on their own servers. Only the engine is open source; the dashboard, widget and channels are a hosted service.

How does ChatFrom work, in short?

  1. You add your knowledge: files, your website, pasted text, or questions and answers.
  2. You set how it behaves: tone, language, what it says when it does not know, topics it declines.
  3. You choose the AI model, from OpenAI, Anthropic, Google or Mistral.
  4. You switch on tools if it should act: hand-off, call-backs, Shopify, Stripe, Google Sheets, Cal.com, Calendly, your own API or MCP server.
  5. You try it in the dashboard, then put it live on your site, on a share link, and in WhatsApp, Telegram, Slack, Discord, Crisp or email.
  6. You read conversations, fix weak answers and measure quality with evaluations.

A first chatbot takes a few minutes, with no call and no technical knowledge. You can do every step in the dashboard, or ask an AI agent such as Claude Code or Cursor to do them for you.

Is ChatFrom available now?

Yes. Registration opened on 7 October 2026. Anyone can sign up and start on the Free plan with no card. Pro at $29 a month and Business at $49 a month are bought from the dashboard.

Where is ChatFrom hosted?

In Frankfurt, Germany: the website, the app, the engine and the database. The AI models that write the answers run at their makers, mostly in the United States, reached through OpenRouter.

Is ChatFrom open source?

The engine, the part that writes the answers, is open source under the Apache 2.0 licence at github.com/rouzbeh-abadi/chatbot-engine. The dashboard, the widget and the channels are ChatFrom's hosted product.